Privacy Policy
Your privacy is our priority. Learn how we protect your data and respect your digital rights.
Our Privacy Commitment
Zero-log policy with complete user privacy protection
1. Information We Collect
🚫 Information We DO NOT Collect
- • VPN connection logs: We never log which websites you visit or when you connect
- • Browsing history: Your online activities remain completely private
- • Personal identification: No real names, addresses, or phone numbers required
- • Payment tracking: We don't associate payments with VPN usage
- • Device fingerprinting: No unique device identification or tracking
✅ Limited Information We Collect
Anonymous Usage Statistics
Aggregated data like total downloads and general geographic regions (country-level only) to improve service availability. This data cannot be linked to individual users.
Technical Information
Device type (iOS/Windows/Android) and app version for compatibility and support purposes. No unique identifiers or personal device information.
Contact Communications
If you contact us for support, we retain your message only as long as necessary to resolve your issue. Support communications are deleted after 30 days.
2. How We Use Information
The minimal data we collect serves only these specific purposes:
🔧 Service Improvement
- • Optimize server locations based on general demand
- • Improve app stability and performance
- • Develop new features based on usage patterns
- • Ensure compatibility across platforms
🛡️ Security & Support
- • Prevent abuse and maintain service quality
- • Respond to technical support requests
- • Detect and prevent malicious activities
- • Ensure legal compliance where required
3. No-Logs Policy
🛡️ Absolute Zero-Log Guarantee
Shadowrocket operates under a strict no-logs policy. This means:
We Never Store:
- ✗ Websites you visit
- ✗ Files you download
- ✗ Connection timestamps
- ✗ Session duration
- ✗ Bandwidth usage per user
- ✗ Your real IP address
Technical Implementation:
- ✓ RAM-only servers (no persistent storage)
- ✓ Automatic log deletion on restart
- ✓ No database of user activities
- ✓ Encrypted data in transit only
Legal Note: Even if compelled by law enforcement or court orders, we cannot provide logs of user activity because we simply don't have them to provide.
4. Information Sharing
🚫 We Never Share Personal Data
Shadowrocket does not sell, rent, lease, or share personal information with:
- • Advertising companies or data brokers
- • Government agencies (unless legally compelled and technically possible)
- • Marketing companies or third-party services
- • Analytics platforms that track individual users
Limited Third-Party Services
Infrastructure Providers
We use reputable cloud providers for servers and CDN services. These providers may have access to technical data but are bound by strict privacy agreements.
Payment Processors
For premium features, payment processors handle transactions independently. We don't store payment information or link it to VPN usage.
5. Data Security
🔒 Technical Safeguards
- • AES-256 encryption for all data transmission
- • Perfect Forward Secrecy (PFS) protocols
- • Regular security audits and penetration testing
- • Secure server configurations with minimal attack surface
- • Automatic security updates and monitoring
🛡️ Operational Security
- • Limited staff access to production systems
- • Multi-factor authentication for all admin accounts
- • Physical security for data centers
- • Incident response procedures and breach notification
- • Regular backups with encryption at rest
6. Your Rights
You have complete control over your privacy and data with Shadowrocket:
Right to Information
Request information about what data we have (which is minimal) and how it's used.
Right to Deletion
Request deletion of any personal information we may have collected.
Right to Portability
Export your settings and configurations to use with other services.
Right to Rectification
Correct any inaccurate information we may have in our support systems.
To exercise these rights: Contact us atprivacy@shadowrocket.orgwith your request. We'll respond within 30 days.
8. Policy Updates
We may update this privacy policy to reflect changes in our practices or legal requirements:
📢 How We Notify You
- • Prominent notice on our website for 30 days
- • Updated "Last Modified" date at the top of this page
- • Email notification for significant changes (if you've contacted us)
🔒 Our Commitment
We will never weaken our privacy protections. Any updates will maintain or strengthen our commitment to user privacy and data protection.
Privacy Questions?
Have questions about our privacy practices or want to exercise your data rights? We're committed to transparency and are here to help.